Job Description: Seeking an experienced, hands-on Salesforce resource to provide interim coverage for a business-critical digital product and lead management ecosystem. This individual will partner directly with business stakeholders, dealer partners, vendors, and development teams to manage day-to-day Salesforce operations and ensure continuity of lead flow and integrations.
Key responsibilities include:
Hands-on Salesforce platform administration and troubleshooting
Production incident management and resolution
Monitor and troubleshoot lead flows, integrations, APIs, Salesforce Flows and automation
Use Salesforce Data Loader or similar ETL tools for bulk updates, data validation, cleansing, reporting and operational support
Manage and prioritize defects, incidents and enhancements through Jira
Coordinate with development teams and drive issues through resolution
Perform UAT and validate production releases
Support dealer onboarding, territory/ZIP code updates and Salesforce integrations
Work directly with dealer partners, media vendors and third-party technology partners to troubleshoot issues
Provide clear communication and escalation of business-critical production issues
Ability to independently investigate issues and work hands-on within Salesforce is critical
Required experience: Strong hands-on Salesforce administration/operations experience, production incident management, Data Loader/ETL, Salesforce Flow/automation, API/integration troubleshooting, Jira, UAT and release validation. Experience supporting lead-generation or lead-routing environments strongly preferred.
Required Skills :
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
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